If you have a choice and choice is important...
Rogers
Rogers connection/ISP quality of service was great. Reliable, up all the time. However, the bandwidth cap at 60Gb for $50/month was not attractive.
After repeatedly asking them to simply match the bw cap of Teksavvy (300Gb) for the same price I was currently paying Rogers) I got no where and moved to Teksavvy.
Rogers technical support also completely SUCKED.
Teksavvy
Then, how about switching to Teksavvy. Same line-speed and service, cheaper, no contract, better bandwidth for the 21st Century... and you can buy a modem instead of renting one. This put me out $99 plus $35 connection fee.
My experience... in Downtown Ottawa, Ontario...
Seamless transition may take up to 2 weeks and while TekSavvy customer service is polite they are nearly impossible to reach and cannot do anything but wait for Rogers to fix the problem.
Whole days without service: 31
Bell Fibe 25/7
Gave up on Teksavvy after Problem 4 had no ticket raised after 7 days.
Switched to Bell Fibe 25 and it was hooked up the next day... faster and cheaper than Teksavvy.
Rogers
Rogers connection/ISP quality of service was great. Reliable, up all the time. However, the bandwidth cap at 60Gb for $50/month was not attractive.
After repeatedly asking them to simply match the bw cap of Teksavvy (300Gb) for the same price I was currently paying Rogers) I got no where and moved to Teksavvy.
Rogers technical support also completely SUCKED.
Teksavvy
Then, how about switching to Teksavvy. Same line-speed and service, cheaper, no contract, better bandwidth for the 21st Century... and you can buy a modem instead of renting one. This put me out $99 plus $35 connection fee.
- Teksavvy Customer Service is good, when you can get ahold of someone.
- Teksavvy's ability to resolve connection issues is awful as they are at the mercy of Rogers.
My experience... in Downtown Ottawa, Ontario...
Seamless transition may take up to 2 weeks and while TekSavvy customer service is polite they are nearly impossible to reach and cannot do anything but wait for Rogers to fix the problem.
- Problem 1 (July 2011): 10 day outage after seamless switchover because Rogers disconnected the line. Rogers eventually re-connected the cable connection and my billing date was moved back to adjust for loss of service.
- Problem 2 (August 2011): 7 day outage with POI loop misrouting traffic. Roughly 24-48hrs to reach tech support who have done nothing and waiting on Rogers to fix the issue. (Coincided with back-to-school signups and Ajax Area outage). Resolution: One week, refunded 7 days.
- Problem 3 (Feb 2012) price hike by $10
- Problem 4 (Apr 2012) Connection drop out every 5mins for 5mins for 9 days. Not able to raise a ticket, cancelled service based on customer service.
Whole days without service: 31
Bell Fibe 25/7
Gave up on Teksavvy after Problem 4 had no ticket raised after 7 days.
Switched to Bell Fibe 25 and it was hooked up the next day... faster and cheaper than Teksavvy.
- $37/month with a cap of 100Gb
- you can buy another 120Gb for $15/month and max of $80 overage fees.
- Bell Fibe is actually wire to the home, fibre to the CO.
- However, in my neighbourhood it has been upgraded from 800kbps to 25Mbps.
- Engineering tests showed the line is capable of 50Mbps and IPTV ready.
